Terms and Conditions

All items are available for purchase via PayPal. PayPal payment accepts all major credit cards, as well as payments made through your checking account, or e-checks.

Your purchase will be sent in a gift box for you or your recipient to enjoy. In-stock items ship within 1-2 business days. Made to Order or Custom Order items ship in approximately 3-5 business days unless otherwise noted.in the item description. If you have any additional questions about your purchase, please write to: victoria@victoriacamp.com.

You will be notified when your item has shipped. First Class Mail takes approximately 5-7 days to deliver within the United States, and up to 6 weeks to deliver internationally. Priority Mail takes approximately 2-3 business days (available for US shipments.) If you would like Expedited shipping for your order, please send me an email with the item(s) you would like to purchase, and I will send you an invoice to include the applicable expedited shipping charges.


California Residents

I reside and operate business in Alameda County. Alameda Country residents will be charged applicable county sales tax. If you reside in CA outside of Alameda County, state sales tax rates will be applied. Taxes will be charged automatically at the time of payment.


International Customers

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing an item, as well as to check your country's shipping restrictions. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. I do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior.


Refunds and Exchanges

Every item I sell has been individually made with care by me. All of my items are described as accurately as possible, and are free of defect unless specifically noted otherwise in the description, such as a re-purposed vintage piece. If you have any questions about a particular item, please email me before purchasing. Some items may be fragile, which will be noted in the item description. I take pride in my work, and will properly package the item securely for shipping so that it arrives safely and in one piece to your doorstep.

Customer service is very important to me. I want you to be satisfied with your purchase! If you are truly unsatisfied with your item upon receiving it, please email me immediately so that I may resolve the situation with you. Items damaged in transit will be eligible for exchange or refund. Please contact me within 48 hours if you receive a damaged item. Due to the nature of custom orders, items that are custom made cannot be returned.

Returns made that are not due to damage are subject to be given, less the amount of shipping and fees incurred with the transaction of the sale. Please contact me within 3 business days after your item is received in the event of a return request.

If your item receives minor damage due to normal wear and tear, please contact me to arrange its repair and/or cleaning. An hourly repair rate may apply if the defect is not immediate nor due to workmanship or malfunction. If your item becomes damaged in an accident, please contact me to discuss repairing options.



Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Victoria Camp Designs. The collective work includes works that are licensed to Victoria Camp Designs. Copyright 2013, Victoria Camp Designs ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Victoria Camp Designs or purchasing Victoria Camp Designs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Victoria Camp Designs or to purchase Victoria Camp Designs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Victoria Camp Designs. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Limitation of Liability

Victoria Camp Designs shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Victoria Camp Designs has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

In the event that a Victoria Camp Designs product is mistakenly listed at an incorrect price, Victoria Camp Designs reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Victoria Camp Designs reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Victoria Camp Designs shall issue a credit to your credit card account in the amount of the incorrect price.


Notice

Victoria Camp Designs may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Victoria Camp Designs.


Participation Disclaimer

Victoria Camp Designs does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Victoria Camp Designs is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Victoria Camp Designs reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Victoria Camp Designs in its sole discretion.


Indemnification

You agree to indemnify, defend, and hold harmless Victoria Camp Designs, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Victoria Camp Designs may link to sites operated by third parties. However, even if the third party is affiliated with Victoria Camp Designs, Victoria Camp Designs has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Victoria Camp Designs. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Victoria Camp Designs seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).